Frequently Asked Questions

Professional Cleaning Services Melbourne

Q: Is it OK to walk on the carpet after it has been cleaned?

It is best to wait a few hours before you walk on the carpets to give them enough time to dry. Clean nylon type footing can be worn.

Q: How often should my carpets professionally cleaned?

Every carpet is different. The answer to this varies from the type of carpet installed and the amount and type of traffic it receives. Heavily trafficked carpets may require anywhere from a 1 to 2 times per year. Heavy traffic zones will have produced more dirt buildup and colour fade compared to low traffic areas.

You may want to have the heavy walked carpets done more often then the ones that receive low traffic. Generally, carpets should be cleaned on a regular basis and before they become heavily soiled. We also believed for hygiene reasons and to prolong the carpets life regular professional carpet cleaning should be the case once per year.

Q: How long will it take for my steam cleaned carpets to dry?

Depending on the amount of soiled the carpet has received this will determine how much water was used to clean that area. So, heavily soiled carpets will require between 5 – 10 hours to dry. Of course this also depends on the weather conditions and indoor atmospheric temperatures. The warmer the faster the drying process.

Q: What is the benefits of carpet steam cleaning maintenance?

It stands to reason that the more you look after something the longer it lasts. It is the same with carpets, upholstery, clothing, interior of cars, and even the shoes you wear.

Regular cleaning will preserve the appearance and extend it’s life for both domestic and commercial premises for years to come.

Cleaning will also restore it’s original color to a great extend, will remove dirt, allergens and bugs. Provide a much more cleaner, healthier and sanitized environment for people to live in.

In reality having professional carpet cleaning and upholstery cleaning takes care of your domestic and commercial furniture investment.

Q: How safe is the cleaning process and the chemicals you used?

For health reasons we use Eco-friendly chemicals that are safe for humans and specially children and elderly people too. It is perhaps better to have your carpets and upholstery steam cleaned to remove dirt and allergens that could be otherwise breathed in.

Q: Can I get a free quote over the phone?

Absolutely, you are welcome to call anytime and discuss your needs. We’ll do our best to give an immediate quote for simple things but sometimes we may need to visually inspect how much cleaning is required to give a better estimate. It is best to make an appointment for accurate quotes. We’ll arrange to come out and give you an accurate quote.

Q: How are pet stains/odors treated?

Pet urine never really dries. Dogs and cats urine contains alkaline salts and as a result absorbs moisture out of the air. When this occurs bacteria multiplies and release odor into the air. We treat these stains and odors with a germicidal and enzyme surface treatment chemical. However, it is more effective and best to train pets with urine release outside the home.

Q: Do I need to vacuum before you steam clean?

This is not necessary. Our steam cleaning equipment is built to do both vacuum and cleaning in the one process.

Q: Why should I have my upholstered furniture cleaned?

Dust enters and lands where it can. Upholstery and fabric captures the dust particles. Dust and dirt is also brought in by humans and pets that transfers onto your upholstery.

Q: Why should I have my grout and tiles cleaned?

Just like carpet, dirt builds up over time that dulls your tile and can discolor the grout. Grout is a porous product that absorbs dirt and moisture. We’ll do the best in restoring the original look and feel of the tile.

Q: How often should I have my tiles professionally cleaned?

This varies with the amount of traffic it receives. But having it professionally cleaned is the way to go because it will remove a lot of stuck on dirt that simply does not come off with simple mopping if neglected for a long time.

Q: Do you use professional equipment?

O2Z Cleaning use professional cleaning equipment to do the job. We have a 100% customer satisfaction guarantee.